Refund Policy for Consulting Services

At SellerVue SEZC, we are committed to delivering high-quality consulting services that provide value to our clients. However, we understand that there may be circumstances where a refund is requested. 

Description of Goods and Services Offered:

### Service Description: Onboarding Done For You Service

Our Onboarding Done For You Service is designed to simplify and streamline the process of integrating your business into new operational workflows, ensuring that all aspects of your supply chain, logistics, and financial documentation are thoroughly audited and optimized. This service is ideal for businesses looking to enhance efficiency, reduce costs, and ensure compliance with all regulatory requirements.

Key Features:

1. Supply Chain Audit:
– A comprehensive review of your current supply chain operations to identify inefficiencies, bottlenecks, and opportunities for cost savings.
– Analysis of supplier performance, procurement processes, and inventory management to ensure optimal flow of goods and materials.

2. Logistics and Shipping Review:
– Assessment of your logistics and shipping strategies to ensure timely and cost-effective delivery of goods.
– Evaluation of shipping routes, carrier performance, and freight costs to enhance efficiency and reduce overall transportation expenses.

3. Customs and Tariff Rates Analysis:
– Detailed examination of customs and tariff rates to ensure compliance with international trade regulations.
– Identification of opportunities to reduce costs through strategic tariff classifications and preferential trade agreements.

4. Document Input and Updating:
– Input and update all necessary documentation related to costs, including procurement invoices, shipping records, and customs declarations.
– Ensure that all business documents are accurate, up-to-date, and aligned with the latest regulatory requirements.

5. Business Document Management:
– Organization and management of key business documents to streamline operational processes and improve accessibility.
– Integration of essential documents into your business systems for easy retrieval and reference.

6. Cost Per Unit Calculation:
– Calculation of the final cost per unit, taking into account all relevant factors such as raw materials, manufacturing, logistics, customs duties, and tariffs.
– Provide detailed reports and insights to help you understand the true cost of your products, enabling better pricing strategies and profit margin analysis.

Benefits:
– Time Savings: By handling the onboarding process for you, we allow you to focus on core business activities while we ensure everything is set up correctly and efficiently.
– Cost Efficiency: Our audits and analyses are designed to uncover cost-saving opportunities, helping you reduce expenses and increase profitability.
– Compliance Assurance: We help you navigate complex regulatory landscapes, ensuring that all your operations are compliant with local and international laws.
– Accurate Financial Planning: With precise cost per unit calculations, you can make informed decisions about pricing, budgeting, and inventory management.

Our Onboarding Done For You Service is a comprehensive solution for businesses looking to optimize their operations, reduce costs, and ensure seamless integration into new markets or processes. Let us handle the complexities so you can focus on growing your business.

### Our refund policy is as follows:

1. Refund Eligibility:
– Refunds are typically available if a consulting service has not been delivered as agreed, or if there is a significant issue that cannot be resolved within a reasonable time.

– Refunds are not provided for services that have been completed, or where the agreed-upon deliverables have been provided, as consulting services involve time, expertise, and resources that are expended once the service begins.

– If a consulting service was purchased but not yet scheduled or delivered, you may be eligible for a refund if the cancellation is made within [30] days of the purchase.

2. Requesting a Refund:
– To request a refund, please contact our customer service team at [customer.service@yourcompany.com] or [Your Phone Number] with your order details and a description of the issue or reason for the refund request.

– Refund requests must be submitted within [30] days of the service date or within [30] days of purchase if the service has not yet been delivered.

3. Review and Resolution Process:
– Upon receiving your refund request, our team will review the details and may contact you for additional information or clarification.
– We will assess whether the service provided deviated from the agreed-upon scope or if there were any unresolved issues that justify a refund.

– This review process typically takes [30] business days. If the refund is approved, we will initiate the refund to your original payment method, which may take [30] business days to reflect in your account.

4. Non-Refundable Services:
– Consulting services that have already been delivered or are in progress, as well as any custom or bespoke services that were specifically tailored to your needs, are non-refundable.

– Retainer fees and deposits paid for securing consulting services are also non-refundable unless otherwise specified in the service agreement.

– Cancellations: If you need to cancel a scheduled consulting session, please do so within [X] hours/days of the appointment. Late cancellations may incur a fee, and refunds for late cancellations are not guaranteed.

5. Satisfaction Guarantee:
– While refunds are generally not provided for completed services, we are committed to client satisfaction. If you are not satisfied with the consulting services provided, please contact us to discuss possible resolutions, such as additional consultation or adjustments to the service.

6. Disputes and Chargebacks:
– We encourage clients to discuss any concerns directly with us before initiating a chargeback or dispute with their payment provider. We are committed to resolving issues amicably and professionally.
– Unresolved chargebacks may result in the suspension or termination of any ongoing consulting services or agreements.

7. Exceptions:
– Refunds may be granted at the discretion of [Your Consulting Company Name] under exceptional circumstances not explicitly covered by this policy.

For any questions or assistance regarding our refund policy or your specific consulting service, please contact our customer service team at [support@sellervue.com] or [+1.345.925.3034]. We are dedicated to ensuring your experience with our consulting services meets your expectations.

Updated: These terms are effective as of 31st December 2023.